Privacy Policy

Introduction

This Privacy Policy outlines how Charmius, operating under the Curacao eGaming license, collects, uses, and protects your personal information when you access our online casino services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws in Canada.

Data Collection

We collect various types of information to provide you with our services effectively. The data we collect includes:

• Registration Data: When you create an account, we gather personal information such as your name, date of birth, address, and contact details. This information is necessary for account creation, age verification, and compliance with legal obligations.
• Payment Details: To facilitate financial transactions, we collect data related to your payment methods, including credit card numbers, bank account details, and transaction history. This data is essential for processing deposits, withdrawals, and ensuring secure transactions.
• Technical Logs: Our systems automatically record technical data, including IP addresses, browser types, device information, and access times. This information helps us improve our platform’s functionality and performance.

Purpose of Data Usage

The information we collect is utilized for the following purposes:

• Account Management: Your data enables us to create and manage your account, allowing you to access our games and services.
• Marketing Communication: With your consent, we may use your contact details to send you promotional materials and updates about our services. You can opt out of these communications at any time.
• Anti-Fraud Checks: We employ your data to conduct fraud prevention activities, ensuring a secure gaming environment for all our players.
• AML Compliance: We adhere to Anti-Money Laundering regulations, which require us to analyze and report suspicious transactions to relevant authorities.
• KYC Procedures: We collect information for Know Your Customer checks, verifying your identity to prevent underage gambling and ensure responsible gaming practices.

Data Sharing

Your personal information may be shared with third parties under specific circumstances:

• Payment Providers: We share your payment details with trusted payment processing partners to facilitate transactions securely.
• Verification Partners: To comply with legal obligations, we may share your data with third-party verification services for identity checks and fraud prevention.
• Regulatory Authorities: When required by law, we may disclose your information to regulatory bodies to ensure compliance with applicable gambling laws and regulations.

User Rights

As a user, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your information upon request.
• Right to Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
• Right to Restrict Processing: You have the right to request that we limit the processing of your data under specific conditions, such as when you contest the accuracy of your data.

To exercise any of these rights, please contact our support team.

Cookie Policy

Charmius uses cookies and similar technologies to enhance your experience on our platform. Our cookie policy includes the following types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of our website, enabling you to navigate and use its features. Without these cookies, certain services cannot be provided.
• Analytical Cookies: We use these cookies to gather information about how users interact with our website. This data helps us analyze traffic patterns and improve our site’s performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our platform.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes and encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

Contact Information

For any inquiries regarding this Privacy Policy or your personal data, please contact our support team. We are committed to addressing your concerns and ensuring your rights are respected.

Conclusion

This Privacy Policy is designed to ensure transparency in our data collection and usage practices. By using our services, you consent to the collection and use of your information as described in this policy.